Q: Why is it important to use a certified firm for my restoration project?
A: Consumers have assurance that when they hire an IICRC and ASCR certified firm, they have hired experts who will provide work that will be completed in accordance with the industry’s “standard of care”. The benefits of these associations offers the latest technology and training.
Q: I have some water damage, when will it be dry?
A: Only specific instrumentation can accurately measure moisture and guarantee your structure is dry. Surfaces may feel dry to the touch but still have moisture in wall cavities, subflooring or any other part of an affected area. Instrumentation designed for checking these areas is the only reliable method that should be used.
Q: What is a moisture log and is it really necessary?
A: Yes, it’s necessary! A moisture log will chart the conditions outside and inside the water damaged structure from the beginning to the end of a restoration project. Daily monitoring will ensure that any equipment being used for drying is effective and is also an indicator to the success of the drying phase.
Q: What is all the equipment being used?
A: For a water damage, extractors, dehumidifiers and air movers may be present. We use scientific calculations to determine exactly how many and what kind of equipment is necessary to dry your structure completely and as quickly as possible. Rest assured, as we check our moisture logs and instrumentation and determine drying is completing, we can remove equipment, reducing your costs!
Q: Our home/building had a fire, when can we move back in?
A: When Arrow Restoration responds to your call, we will first make a site visit to determine the full scope of damage and rebuilding necessary to return your property to it’s pre-loss condition. We can then generate a TIMELINE that will tell you exactly when the work will start and when it will be completed. We can share this with the home/property owner and the insurance company for accurate planning.
Q: Why is a quick response time so important?
A: When you have water intrusion, don’t wait to call a professional. Damage from the water and bacteria growth can begin within hours. The quicker water extraction can begin, the less likely secondary damage will occur.
Q: What is mold and should I be concerned?
A: Fungi are the “third” kingdom of life. Mold is a micro-organism that is a subset of the fungi, but it is neither a plant nor an animal.. Mold is ubiquitous, it can be found everywhere in soil, air, and water. Normal levels of mold are to be expected, but if your environment has an elevated and concentrated presence of mold, it can have health related effects.
Q: What are the health related effects of mold?
A: Numerous circumstances dictate whether a person will develop a mold-related health condition. These include the species and concentrations of mold to which one is exposed, age, and general health of the individual. Mold genera that have been known to grow in water damaged buildings include Aspergillus, Penicillium, and Stachybotrys. These molds have been known to produce mycotoxins that are capable of causing adverse health effects. These effects can include involvement on the major bodily systems including vascular, digestive, respiratory, nervous, urinary, reproductive, as well as skin.
Q: I see what appears to be mold growing on a wall. If I wash the wall with a disinfectant, will this solve the problem?
A: Washing the walls with a disinfectant may give a temporary cosmetic solution, but it will not likely solve the problem. The key issue with all mold problems inside a structure is to find the source of moisture that is giving the mold an opportunity to grow.
Q: How is mold “remediated”?
A: Steps to remediate mold contamination in a home or commercial property depend on the extent of contamination and the species present. HEPA-vacuuming techniques, wet-wiping surfaces with anti-microbial solutions, and sealing porous materials are common methods of remediation. Retaining a professional contractor to perform remediation work is advised because they are able to utilize appropriate engineering controls to prevent contamination of clean areas inside the structure and arrange for clearance testing.
